| MARSH & McLENNAN COMPANIES | 10-21-06 to 12-31-2021 |
|
MMC Global Technology Infrastructure (MGTI) | Subject Matter Expert |
| CA Service Desk Architect/Subject Matter Expert/Team Lead |
-Responsible for platform architecture:
- Partner with CA Technologies Services to ensure architecture compliance
- Partner with CA Technologies Support to ensure operational performance
- Architecture Design & As-Built Documentation
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-Responsible for provisioning all platform components:
- Hardware
- Software
- Storage
- Database
- Security
- SSL Certificates
- Network
- DNS
- Load Balancer
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-Responsible for fault tolerance design/procedures:
- Local Failure: Database/System transaction logs/system backup
- Site Failure: Parallel Site Replication
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-Responsible for security compliance:
- Yearly SOC Audit
- Zero-Day & Common Vulnerabilities and Exposures (CVE) remediation
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-Responsible for API integrations:
- Inbound Email: Ticket and Change
- Automation Point: Daily On-Call Groups & Members Synchronization
- Web Services:
- Spectrum: Alarm Management
- xMatters: On-Call
- BigFix: CMDB
- MercerHR: Patching
- MMCTechStop: TechStop
- Workday: Daily employee feed
- Flexera: Real-Time Business Adaptor for Asset Management
- BigFix: Daily CMDB Synchronization
- AssetTrack: Real-Time SOAP for Asset Management
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-Responsible for Team Leadership:
- CI/CD pipeline standards: DEV->UAT->PROD
- Promote Established Maintenance Windows to minimize unexpected outages
- Change Management Compliance
- Change Advisory Board Approvals
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-Responsible for business customizations:
- Quarterly Schema/Forms Review and Modifications
- Java Script Client side rules
- Spel Code Server side rules
- Data Partitions
- Special Handling
- Service Level Agreements
- Categories: Incident/Change/Problem
- Notifications
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-Responsible for System Care and Feeding:
- Logs
- Windows Events
- Application: stdlogs, tomcat, maileater, etc..
- Database
- Data Prune: Archive & Purge Year 3+ Tickets and Sessions
- System Locks / Performance Indicators
- Daily Job Status Review
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-Responsible for Tier 2/3 On-Call Rotation:
- Bi-Weekly Rotation 24x7x365
- Triage Questions / Provide Training / Route / Research
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